Holistic Skin
&
Hair Care

Customer Policy

It is the policy of LR Modern Alchemy that all personal information is private and confidential.

Item Availability: If a product you wish to purchase is temporarily out of stock at the time of your order, we will be happy to notify you via email once the product is restocked. We do not accept any backorders. If you have any questions regarding an item, please contact us via phone at (505) 466-1554 Monday – Friday 10am – 5pm MST, or email us anytime at customerservice@LRModernAlchemy.com.

Return Policy: LR Modern Alchemy will accept returns on most unused items within 14 days of purchase for exchange or credit. Unfortunately, we do not accept returns on used or opened items. Sale items are considered a final sale. Returns and exchanges must be authorized in advance. To make arrangements for an authorized return, email us at customerservice@LRModernAlchemy.com.

Sales Tax: In compliance with the state law, we charge sales tax for orders shipped within New Mexico. Sales tax will be applied to your total purchase before shipping and handling charges. Out of state orders are exempt.

Shipping Costs: Cost of shipping is calculated by weight and location for each order. We do not ship to a P.O. Box.

For any additional information contact us at customerservice@LRModernAlchemy.com.

Ground Shipping: We ship UPS ground. Delivery guaranteed within 2-7 business days.

We process orders Monday – Friday in order that they are received. We do our best to have your package ready for shipment on the next business day. Larger orders may vary.

If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify UPS immediately, and please call us at (505) 466-1554.

Thank you, from LR Modern Alchemy